Privacy Policy

1. Introduction

Neduhla Auto Service ("Company", "we", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

2. Information We Collect

• Personal Data: Name, email, phone number, vehicle details (when booking services)
• Service Records: Repair history, service dates, and diagnostic information
• Technical Data: IP address, browser type, pages visited (via analytics)

3. How We Use Your Data

We use collected data to:

• Provide and improve our auto repair services
• Send service confirmations and updates
• Respond to inquiries and support requests
• Comply with legal obligations
• Prevent fraud and ensure security

4. Data Sharing & Third Parties

We do not sell your data. We may share information with:

• Service partners and suppliers (only when necessary)
• Legal authorities (when required by law)

5. Data Retention

We retain service records for 7 years (legal requirement). You can request deletion of personal data anytime, subject to legal obligations.

6. Your Rights (GDPR & PDPA)

• Right to access your data
• Right to correct inaccurate information
• Right to deletion ("right to be forgotten")
• Right to data portability
• Right to object to processing

7. Security

We implement industry-standard encryption and security measures to protect your data. However, no system is 100% secure.

8. Contact Us

For privacy concerns or requests, contact us at:

Email: contact@neduhla.lol
Address: 174 Jalan Tun Sambanthan, Kuala Lumpur 50470, Malaysia

9. Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

Last Updated: 2025